Exactly To Suit Your Needs
Support
Service and Maintenance of your system is performed by a service team that is familiar with your project. This means that information loss is ruled out right from the start. As part of preventative maintenance, time-consuming repair jobs can be avoided thanks to our modern system monitoring process. Our online maintenance portal CSAM (Customer Support and Maintenance) also ensures that maintenance tasks are completed transparently, efficiently, quickly and cost-effectively.
Preventative Maintenance
Classic Maintenance
Remote Servicing
Our Service, Your Concept
After start-up, the new system needs to prove itself during day-to-day operation. To ensure that everything functions seamlessly, the challenge faced by project managers is to achieve a smooth transition from the test phase to the production phase. We strike a balance between support and autonomy, which is characterised by change management, test operation, test runs, and fall-back strategies in addition to training courses.
Even during the planning stage, we work with you to devise a suitable support concept. And, as previously mentioned, from run-up support and change management, training and test operation, through to test runs and documentation – we leave nothing to chance. The continuous inclusion of all those involved in the project and the provision of suitable fall-back strategies at critical points reduce reaction times for improvement measures and enable an effective suggestion system.